Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and C4 Social, LLC (“C4 Social,” “we,” “us,” or “our”), a marketing agency specializing in webinar funnels, lead generation systems, and digital marketing services.

By accessing our website, registering for our webinars or training courses, engaging our services, or otherwise interacting with C4 Social, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of our website and services immediately.

These Terms apply to all visitors, users, clients, and any other persons who access or use our website and services. In the event of a conflict between these Terms and any separate written agreement (such as a Statement of Work or service contract), the terms of that separate agreement shall prevail to the extent of the conflict.

Our collection and use of personal information in connection with these services is governed by our Privacy Policy, available at https://www.c4social.com/privacy-policy. By using our services, you also agree to the terms of our Privacy Policy.

2. Eligibility and Age Restriction

You must be at least eighteen (18) years of age to use our website, services, or SMS messaging program. By accessing or using our website, registering for any service, or opting in to receive SMS/text messages, you represent and warrant that you are at least 18 years old.

If we become aware that an individual under the age of 18 has registered for our services or opted in to receive SMS messages, we will promptly terminate their access and delete any associated personal information. Our services are intended for business professionals and are not directed to minors.

3. Description of Services

C4 Social provides digital marketing services including, but not limited to:

  • Webinar funnel design, development, and optimization

  • Lead generation systems and marketing automation

  • CRM setup and implementation (including GoHighLevel and HubSpot configurations)

  • Email marketing strategy and campaign management

  • Paid advertising management and retargeting campaigns

  • Website design, landing page creation, and conversion optimization

  • Webinar training courses and educational content

  • Marketing consulting and strategic advisory services

  • SMS/text messaging communications (see Section 5 for complete program details)

The specific scope, deliverables, timeline, and fees for any engagement shall be defined in a separate Statement of Work (“SOW”), proposal, or service agreement executed by both parties. These Terms govern all engagements unless expressly superseded by a signed SOW.

4. Client Accounts and Access

Certain services and features may require you to create an account or register for access to client portals, webinar platforms, or training materials. When creating an account, you agree to:

  • Provide accurate, current, and complete information during registration

  • Maintain and promptly update your account information to keep it accurate

  • Maintain the confidentiality of your login credentials and restrict access to your account

  • Accept responsibility for all activities that occur under your account

  • Notify C4 Social immediately of any unauthorized use of your account or any other breach of security

We reserve the right to suspend or terminate your account at our discretion if we believe your account has been compromised or if you have violated these Terms.

5. SMS/Text Messaging Program

5.1 Program Description

C4 Social operates an SMS/text messaging program that allows us to communicate with you via text message when you have provided your express written consent. Our SMS program is designed to support the following use cases:

  • Appointment and Consultation Reminders: Text message reminders for scheduled discovery calls, strategy sessions, consultations, and client meetings.

  • Webinar Notifications: Registration confirmations, upcoming webinar reminders, last-chance attendance alerts, and post-webinar follow-up messages.

  • Course and Training Updates: Enrollment confirmations, module release notifications, assignment reminders, and completion acknowledgments for training programs and digital courses.

  • Account and Service Alerts: Important updates about your account status, service delivery milestones, deliverable approvals, and project-related notifications.

  • Promotional Offers: Special offers, limited-time promotions, new service announcements, and exclusive opportunities available to subscribers who have opted in to marketing messages.

  • Lead Nurture and Follow-Up: Personalized follow-up messages related to your expressed interest in our services, including responses to form submissions and consultation requests.

5.2 Consent and Opt-In

By providing your phone number and checking the applicable consent box on one of our web forms, registration pages, landing pages, or other opt-in mechanisms, you are providing your express written consent to receive SMS/text messages from C4 Social at the mobile number you provided. Your consent may cover one or more of the messaging use cases described in Section 5.1, as disclosed at the point of opt-in.

Your consent to receive SMS/text messages is not a condition of purchasing any goods or services from C4 Social. You may use our services and make purchases without opting in to SMS communications.

5.3 Message Frequency

Message frequency varies based on the nature of the communications and your interactions with our services. You may receive:

  • Transactional messages (such as appointment reminders and account alerts) as triggered by specific events or actions

  • Promotional messages up to a maximum of 8 messages per month

  • Automated sequences related to webinar registrations, course enrollments, or consultation requests, which may include multiple messages over a defined period

The exact number of messages will depend on your level of engagement and the services you are using. You will never receive more messages than reasonably necessary to support your relationship with C4 Social.

5.4 Message and Data Rates

Message and data rates may apply. Standard messaging and data charges from your mobile carrier may apply to each SMS/text message you send to or receive from C4 Social. These charges are determined by your carrier and your mobile plan, and C4 Social has no control over and is not responsible for any such charges.

If you have questions about your messaging or data plan, please contact your mobile carrier directly.

5.5 How to Opt Out

You may opt out of receiving SMS/text messages from C4 Social at any time by using any of the following methods:

  • Reply STOP: Text the word STOP (or STOP, UNSUBSCRIBE, CANCEL, END, or QUIT) to any SMS message you receive from C4 Social. You will receive a one-time confirmation message acknowledging your opt-out request. No additional messages will be sent unless you re-opt in.

  • Contact Us Directly: You may request removal from our SMS program by emailing us at [INSERT EMAIL ADDRESS], calling [INSERT PHONE NUMBER], or by submitting a request through our website contact form.

Please allow up to 48 hours for your opt-out request to be fully processed. You may receive one or two additional messages during this processing window, including a confirmation of your opt-out.

Opting out of SMS messages will not affect your ability to use our other services, access your client portal, attend webinars, or receive email communications (which are managed separately).

5.6 Help and Support

If you are experiencing issues with our SMS messages, need assistance, or have questions about the program, you may:

  • Reply HELP to any SMS message you receive from C4 Social for immediate assistance instructions

  • Email us at [email protected] 

  • Call us at +1 (407) 270-2089

  • Visit our website at https://www.c4social.com and use the contact form

Our support team is available during normal business hours (Monday through Friday, 9:00 AM to 5:00 PM Eastern Time) and will respond to SMS-related inquiries within one (1) business day.

5.7 Carrier Liability Disclaimer

Carrier Disclaimer: C4 Social and mobile carriers (including but not limited to T-Mobile, AT&T, Verizon, and all other carriers) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and network conditions beyond our control.

C4 Social makes no representations, warranties, or guarantees regarding the availability, timeliness, or delivery of SMS messages. Message delivery is dependent on multiple factors outside our control, including your mobile carrier, network conditions, device compatibility, and your mobile plan’s messaging capabilities.

C4 Social shall not be liable for any damages, costs, or expenses arising from or related to:

  • SMS messages that are delayed, lost, misdirected, or undelivered due to carrier or network issues

  • Charges imposed by your mobile carrier for sending or receiving SMS messages

  • Technical failures, outages, or interruptions in SMS service by any carrier or third-party provider

  • Actions taken or not taken based on the content of or failure to receive an SMS message

5.8 SMS Data and Privacy

Our collection, use, and protection of personal information related to our SMS program (including your phone number and consent records) is governed by our Privacy Policy, available at https://www.c4social.com/privacy-policy.

C4 Social will never sell, rent, lease, or share your SMS opt-in consent data or phone numbers collected through our SMS opt-in with any third parties for their own marketing or promotional purposes. This commitment is absolute and applies without exception.

Your phone number and SMS consent information will only be shared with service providers directly involved in delivering SMS messages on our behalf (such as our CRM platform or SMS gateway provider), and these providers are contractually prohibited from using your information for any purpose other than delivering messages at our direction.

6. Webinars, Training Courses, and Digital Products

6.1 Registration and Access

When you register for a webinar, training course, or other digital product offered by C4 Social, you will receive access according to the specific terms disclosed at the time of purchase or registration. Access may be time-limited or perpetual depending on the product.

6.2 Refund Policy

Refund eligibility for digital products, courses, and training programs is determined at the time of purchase and will be clearly disclosed on the applicable sales or registration page. Unless otherwise stated, all sales of digital products are final. If you believe you are entitled to a refund, please contact us within the timeframe specified at purchase.

6.3 Acceptable Use of Digital Products

You may not share, redistribute, resell, or sublicense access to any webinar, training course, or digital product without prior written consent from C4 Social. Accounts are issued to individuals and may not be shared among multiple users. Violation of these restrictions may result in immediate termination of access without refund.

7. Intellectual Property Rights

7.1 C4 Social Intellectual Property

All content on our website and within our services — including text, graphics, logos, images, videos, webinar recordings, training materials, course content, software, marketing frameworks, funnel templates, and proprietary methodologies — is the exclusive property of C4 Social or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of our proprietary materials without our prior written consent, except as expressly permitted by these Terms.

7.2 Client-Provided Materials

You retain ownership of all content, data, trademarks, and materials that you provide to C4 Social in connection with our services (“Client Materials”). By providing Client Materials, you grant C4 Social a non-exclusive, royalty-free license to use, reproduce, modify, and display such materials solely for the purpose of performing the agreed-upon services.

7.3 Work Product and Deliverables

Unless otherwise specified in a signed SOW or service agreement, the following applies to work product created during an engagement:

  • Custom Deliverables: Upon full payment, ownership of custom deliverables created specifically for the client (such as custom landing pages, ad copy, and campaign assets) transfers to the client.

  • Proprietary Tools and Frameworks: C4 Social retains all rights to its proprietary tools, templates, methodologies, processes, and reusable frameworks, even when used in the delivery of client services.

  • Portfolio Rights: C4 Social retains the right to display work performed for the client in its portfolio, case studies, and marketing materials unless the client provides written notice to the contrary.

8. Payment Terms

Payment terms, fees, and billing schedules for services are specified in the applicable SOW, proposal, or invoice. Unless otherwise agreed in writing:

  • All fees are quoted in U.S. dollars and are exclusive of applicable taxes

  • Invoices are due upon receipt or as specified in the applicable agreement

  • Late payments may incur interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower

  • C4 Social reserves the right to suspend services if payment is not received within fifteen (15) days of the due date

  • You are responsible for all costs of collection, including reasonable attorney fees, incurred as a result of delinquent payments

For subscription-based services, your subscription will automatically renew at the then-current rate unless you provide written cancellation notice at least thirty (30) days prior to the renewal date.

9. Client Responsibilities

To enable C4 Social to perform its services effectively, you agree to:

  • Provide timely access to all necessary accounts, platforms, credentials, and materials as reasonably requested

  • Designate a primary point of contact authorized to make decisions on behalf of your organization

  • Provide timely feedback, approvals, and decisions within the timeframes specified in the applicable SOW

  • Ensure that all Client Materials provided to C4 Social are accurate, lawful, and do not infringe on any third-party rights

  • Comply with all applicable laws, regulations, and platform terms of service related to advertising, data privacy, and marketing communications

Delays caused by the client’s failure to fulfill these responsibilities may result in adjusted timelines and, where applicable, additional fees.

10. Confidentiality

Each party acknowledges that it may receive confidential or proprietary information from the other party during the course of an engagement (“Confidential Information”). Confidential Information includes, but is not limited to, business strategies, client lists, marketing data, financial information, trade secrets, and any information designated as confidential.

Each party agrees to: (a) use Confidential Information only for the purpose of fulfilling obligations under these Terms or the applicable SOW; (b) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; and (c) not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except as required by law.

These confidentiality obligations do not apply to information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was known to the receiving party prior to disclosure; (iii) is independently developed by the receiving party without use of Confidential Information; or (iv) is rightfully received from a third party without restriction.

11. Disclaimers and Limitation of Liability

11.1 No Guarantee of Results

While C4 Social strives to deliver high-quality marketing services and achieve optimal results, we do not guarantee any specific outcomes, including but not limited to lead volumes, conversion rates, revenue increases, webinar attendance, or return on investment. Marketing results are influenced by numerous factors beyond our control, including market conditions, competition, product quality, pricing, and client responsiveness.

11.2 Disclaimer of Warranties

OUR WEBSITE, SERVICES, AND SMS MESSAGING PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, C4 SOCIAL DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THIS DISCLAIMER EXTENDS TO ALL ASPECTS OF OUR SMS PROGRAM, INCLUDING MESSAGE DELIVERY, TIMING, AND AVAILABILITY.

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, C4 SOCIAL’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY SERVICES PROVIDED SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO C4 SOCIAL DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL C4 SOCIAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER C4 SOCIAL WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless C4 Social and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) your breach of these Terms; (b) your use of our website or services; (c) any Client Materials you provide that infringe on third-party rights; (d) your violation of any applicable law or regulation; or (e) any claims arising from advertising or marketing campaigns run on your behalf through your authorized accounts and platforms.

13. Term and Termination

13.1 Term

These Terms are effective as of the date you first access our website or services and remain in effect until terminated by either party as set forth herein.

13.2 Termination for Convenience

Either party may terminate an engagement by providing thirty (30) days written notice to the other party, unless a different notice period is specified in the applicable SOW. Upon termination, the client shall pay for all services rendered and expenses incurred through the effective date of termination.

13.3 Termination for Cause

Either party may terminate an engagement immediately upon written notice if the other party: (a) materially breaches these Terms or the applicable SOW and fails to cure such breach within fifteen (15) days of receiving written notice; or (b) becomes insolvent, files for bankruptcy, or makes an assignment for the benefit of creditors.

13.4 Effects of Termination

Upon termination: (a) C4 Social will cease all work on outstanding deliverables; (b) each party will return or destroy the other party’s Confidential Information upon request; (c) the client shall pay all outstanding invoices for work completed; and (d) C4 Social will provide reasonable transition assistance for a period of up to fifteen (15) days following termination, subject to payment of applicable fees.

Sections 5.7, 5.8, 7, 10, 11, 12, 14, and 15 shall survive termination of these Terms.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal proceeding, the parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation for a period of at least thirty (30) days after written notice of the dispute is provided.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

14.3 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Seminole County, Florida. Each party irrevocably consents to the personal jurisdiction of such courts and waives any objection to venue.

15. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable SOW, proposal, or service agreement, constitute the entire agreement between you and C4 Social with respect to the subject matter hereof and supersede all prior or contemporaneous oral or written agreements.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

Assignment: You may not assign or transfer these Terms or any rights hereunder without the prior written consent of C4 Social. C4 Social may assign these Terms without restriction.

Force Majeure: Neither party shall be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, internet outages, or third-party platform disruptions.

Notices: All notices under these Terms shall be in writing and delivered to the applicable party’s designated email or mailing address. Notice is deemed given upon receipt.

Independent Contractors: The relationship between C4 Social and the client is that of independent contractors. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, or agency relationship.

16. Acceptable Use Policy

When using our website, services, or platforms, you agree not to:

  • Use our services for any unlawful, fraudulent, or deceptive purpose

  • Transmit viruses, malware, or other harmful code through our systems

  • Attempt to gain unauthorized access to our systems, accounts, or networks

  • Interfere with or disrupt the integrity or performance of our website or services

  • Scrape, harvest, or collect information from our website by automated means without our consent

  • Use our services to send unsolicited communications or spam

  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity

  • Violate the terms of service of any third-party platform used in connection with our services

C4 Social reserves the right to investigate and take appropriate legal action against anyone who violates this Acceptable Use Policy, including removing content, suspending access, and reporting violations to law enforcement authorities.

17. Contact Information

If you have any questions about these Terms of Service, our SMS messaging program, or need support, please contact us at:

C4 Social, LLC

Email: [email protected] 

Phone: +1 (407) 270-2089

Address: 207 W. Plant Street, #770952, Winter Garden, FL 34777

For SMS-specific support, you may also reply HELP to any text message you receive from us.

 

See our Privacy Policy here.

These Terms of Service were last updated on March 17th, 2026.